About Balto

At Balto, we use AI to coach contact center agents in real time. Powering better conversations and measurable business outcomes. As an industry leader in AI-driven performance coaching, we’re scaling fast and building the next category-defining company in the contact center space.

Our Culture: We’re AI Obsessed

At Balto, we don’t just build AI—we live it. If you’re not…

• Building your own GPTs in OpenAI
• AI-coding side projects in Replit
• Following the latest drops from Google, OpenAI, Anthropic, Meta, and xAI
• Reading essays, academic papers, and dev blog posts about LLMs
• Generating stunning visuals with MidJourney or videos with VEO
• then Balto might not be the right place for you.
  
  

But if that does sound like you? You’re going to feel right at home.

Why Balto

• Fully remote team — work from anywhere in the US
• Mission-driven culture with smart, supportive, and AI-obsessed teammates
• Career growth — this role is built for someone who wants to shape a function and make an impact fast
• Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more
  
  

Assessment Process

Our hiring process includes virtual interviews and take-home exercises designed to evaluate your problem-solving ability, strategic thinking, and communication skills.

About The Role

• We’re hiring a Director of Demand Gen & Ops to own our entire growth engine - from acquisition strategy, to funnel performance, to revenue impact.
• This is a senior, high-ownership role for someone who has built demand at scale before and knows how to turn signal into pipeline and pipeline into predictable revenue.
  
  

What You'll Do

• End-to-end demand generation strategy and pipeline targets
• Multi-channel acquisition: ABM, Lifecycle, Paid, Organic, Events
• Marketing operations, attribution, and full-funnel reporting
• Marketing Programs Budget
• Tight alignment with Sales, CS, Product Marketing, and Finance
• Funnel performance: MQL → SQL → Closed-Won
• Forecasting, pipeline modeling, and growth planning
• MarTech stack ownership (Hubspot, marketing automation, ABM, analytics)
• Conversion optimization, CAC, velocity, and revenue efficiency
• Building and leading a high-performance demand & marketing ops team (currently 3 people + agencies)
  
  

Qualifications

• 6+ years in B2B SaaS marketing
• Proven ownership of pipeline and revenue targets
• Experience across both Demand Gen AND Marketing Ops
• Experience with a Series B high-growth tech company - Ideally ~$20-75mil ARR
• Strong background in RevOps, analytics, and forecasting
• Comfortable operating at both the strategy and execution level
• A leader in growth strategy who stays up to date with what works
• A builder mindset—systems, process, experimentation
• Excited about using AI to rethink marketing and growth
  
  

This is a remote role, open to candidates anywhere in the US, with occasional travel for in-person company all-hands events up to 4 times a year.

Apply Now

Ready to tell Balto’s story, outsmart the competition, and drive market impact?

balto.ai/careers or send us your resume and a short note on your favorite recent product launch—yours or someone else’s—and why it worked.

The Pay Range For This Role Is

160,000 - 180,000 USD per year(Remote (United States))