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CRM Specialist



Vienna, Austria
Posted on Friday, February 9, 2024

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

Dive into the dynamic world of CRM to deliver top-notch content tailored to customers' preferences, behaviours, and needs. Your role is to execute multi-language campaigns aimed at enhancing customer retention and boosting product adoption. Working in a data-driven envinroment with a small group of experts, this position presents ample opportunities for acquiring next-level knowledge and skills in CRM.

What you’ll do

  • Work with our CRM and product marketing managers and with regional market teams to execute multi-language campaigns on a wide range of channels like email, push notifications, in-app messages and more.
  • Use third-party tools like Braze, Stripo and other marketing automation software, as well as in-house built tools.
  • Work with in-house experts in other teams such as analytics, content, design, growth, performance, social, product, UI/UX and video.
  • Proactively suggest ideas and improvements to our ad-hoc campaigns.

Who you are

  • Experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus).
  • Strategic thinker with a creative and customer-focused mindset, a get-it-done attitude, and a clear eye for details.
  • Fast learner, strong team player and collaborator who embraces working in a diverse team environment in a fast-growing scaleup.
  • Excellent command of English and preferably German (other languages are also a plus).
  • Knowledge of Braze or similar multi-channel customer engagement platforms, as well as Microsoft Office suite (Excel, Word), is a plus.

What’s in it for you

  • Hybrid-working model with 60-Work From Anywhere days
  • Competitive total compensation package including participation in our stock option plan
  • Market-leading benefits programs and policies shaped by our flexibility-first philosophy
  • Exclusive premiums when trading on Bitpanda
  • Company-wide and team events — both in-person and virtually!
  • Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.