Operations Lead
Bitpanda
Who we are
We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!
Your Mission
As an Operations Lead at Bitpanda MENA DMCC, your mission is to support the Managing Director in delivering and maintaining a strong, effective and compliant operational framework aligned with the requirements of the Virtual Assets Regulatory Authority (VARA) in Dubai. You will play a key role in the go-live strategy of the Bitpanda brand in the UAE specific to the UAE regulatory landscape, while contributing to Bitpanda’s commitment to integrity, transparency, and responsible innovation in the virtual asset space.
By proactively overseeing operations, you will help ensure we remain fully compliant, risk-aware, and primed for sustainable growth.
What You'll Do
- Operational readiness Support the creation and maintenance of operational buildout of the regional Bitpanda app in accordance with VARA regulations prior to and post roll out in the country.
- Standard Operation Protocols and Service Level Agreements Create and maintain SOPs and SLAs between local and group entities while setting up efficient workflow optimizations for faster resolution of issues.
- Regulatory Compliance and Audit Support the audit firms and regulatory reporting while working closely with the compliance teams to resolve urgent regulatory issues.
- Operational risk and crisis management Oversee operational risk incidents while establishing robust fraud prevention measures and security protocols for funds and user accounts.
- Scaling and Expansion Work with banks and other key financial services partners to establish market readiness while overseeing regulatory and operational expansion requirements.
Who You Are
- Proactive & Operationally Hands-On You can lead and support day-to-day operations and take ownership of tasks that ensure ongoing regulatory readiness.
- Strong Regulatory Knowledge You understand the Virtual Assets Regulatory Authority (VARA) framework and evolving international AML standards applicable to virtual assets locally and regionally.
- Analytical & Precise You’re detail-oriented, able to analyze complex transactions, identify emerging risks, and ensure full regulatory coverage.
- Effective Communicator You engage confidently with internal stakeholders, auditors, and regulators, and can clearly articulate compliance requirements and risk-based decisions.
What’s in it for you
- Hybrid-working model with 25-Work From Anywhere days*
- Competitive total compensation package including participation in our stock option plan
- Market-leading benefits programs shaped by our Time & Flexibility policies*
- Company-wide and team events — both in-person and virtually!
- Bitpanda swag to keep you living the brand
And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).