Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development!

We’re looking for a Technical Support Specialist to join Degreed in India. In this role, you’ll help clients and end users diagnose, troubleshoot, and resolve platform issues with clarity and confidence, directly shaping their experience with our learning platform. This position reports to the Senior Manager, Americas Technical Support.

You’ll thrive here if you enjoy solving puzzles, learning complex systems, communicating clearly with non-technical audiences, and owning outcomes from first response to resolution.

To support our international coverage, participation in a scheduled weekend rotation is required.

Key Skills

Ability to troubleshoot platform issues using internal tools (user search, org configuration, content checks, logs).
Familiarity with APIs, basic error codes, and how integrations impact client experience.
Ability to validate SSO configurations, certificate details, and troubleshoot authentication issues with guided documentation.
Ability to review file feeds (FTP) and identify common data or formatting errors.
Strong communication skills, capable of translating technical problems into simple explanations for non-technical users.
Skill in gathering complete diagnostic information upfront (HAR files, screenshots, examples, logs) to accelerate resolution.
Ability to manage a case end-to-end: clear notes, accurate categorization, timely updates, and structured escalation.
Strong analytical thinking applied to identifying root cause patterns and narrowing down problem scope.
Consistent attention to detail in documentation, investigation steps, and evidence-gathering.
Ability to stay current with product releases and apply new knowledge in troubleshooting.
Collaborative mindset, contributing to team knowledge articles, improvements, and onboarding of new teammates.
High accountability for owning outcomes, prioritizing effectively, and meeting SLAs in a fast-paced queue environment.

Key Responsibilities

Provide high-quality technical support to Degreed clients via chat, email, and/or phone.
Troubleshoot platform issues using internal tools, logs, and client-provided information.
Identify when additional details are needed and gather the required artifacts (HAR files, screenshots, examples, logs).
Diagnose issues related to user access, content visibility, completions, and integrations.
Validate SSO certificate details, file feed statuses, and basic API responses with guided documentation.
Document all findings thoroughly and maintain accurate, detailed case histories.
Escalate issues with complete context: reproduction steps, expected vs actual behavior, impact, and supporting evidence.
Stay updated on new releases, product changes, and support team best practices.
Contribute to the Knowledge Center by writing or improving articles.
Assist with onboarding and sharing best practices with new team members.

Compensation

We are committed to fair and equitable compensation practices.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, specific work location, and internal equity.

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits

At Degreed, We Value

^{🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.}
^{📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.}
^{🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.}^{By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.}

Work Environment & Physical Demands

^{Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.}^{For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.}^{We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.}

Additional Information

^{Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.}^{This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.}

^{💡 Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.}
^{🔍 Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.}
^{📄 E-Verify Participation – Degreed participates in the E-Verify employment verification program.}

Global Data Privacy Notice for Job Candidates & Applicants

^{If you’re applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).}^{To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies:}^{• Global Privacy Notice}^{• DPR Compliance Details}^{By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.}

Fraudulent Recruitment Warning 🚨

^{Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.}^{Degreed will never:}^{❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.}^{❌ Request sensitive personal or financial information in unsolicited communications.}^{❌ Offer jobs requiring upfront payments or promising unrealistic returns.}^{✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.}^{If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.}

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