Company Overview

Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense. Its powerful, award-winning Validus platform is easy to deploy, customize and operate across equities, options, futures, foreign exchange (FX), fixed income and digital asset markets. Validus is proven in the most complex, high-volume and real-time environments of Eventus’ rapidly growing client base, including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.

Positions (3):

1. Technical Account Manager – APAC (ideally located in Singapore, Hong Kong, or Sydney)
2. Technical Account Manager – US (ideally located on the East Coast)
3. Technical Account Manager – EMEA (ideally located in London or Paris)

Responsibilities

• Serve as the primary technical point of contact for clients in the region applying for, providing expertise and guidance on Eventus solutions
• Support customers during pre-sales and post-sales processes, ensuring seamless implementation and ongoing usage of the platform
• Collaborate closely with sales, engineering, and product teams to address customer requirements and enhance product offerings
• Troubleshoot and resolve technical issues, working proactively to minimize downtime and disruptions for clients
• Develop and maintain strong client relationships, ensuring high levels of satisfaction and retention
• Deliver technical training and onboarding for new clients to maximize product adoption and value
• Identify opportunities for upselling and cross-selling by understanding customer needs and aligning solutions accordingly
• Monitor market trends and regulatory developments to advise clients on best practices and compliance strategies
• Document technical solutions, case studies, and customer feedback to enhance internal knowledge sharing and improve service delivery
• Represent Eventus at industry conferences, events, and meetings to promote solutions and engage with potential customers

Required Qualifications

• 3+ years’ experience in capital markets at a bank, exchange, brokerage or similar or at a fintech supporting these clients
• Demonstrated knowledge across multiple financial asset classes (equities, fixed income, commodities, futures, FX, or digital assets)
• Ideally regionally located near financial market centers (see cities noted above)

Qualifications

• Proven experience as a Technical Account Manager, Solutions Engineer, or in a similar client-facing technical role
• Strong understanding of capital markets, trade surveillance, and regulatory compliance requirements
• Technical expertise in software solutions, APIs, system integrations, and troubleshooting methodologies
• Excellent problem-solving and analytical skills, with a proactive approach to addressing customer needs
• Strong communication and interpersonal skills to engage effectively with clients and internal teams
• Ability to manage multiple accounts and projects in a fast-paced environment
• Experience working within the EMEA region and understanding of local financial market regulations preferred
• Willingness to travel occasionally for client meetings and industry events

Benefits & Perks

• Fully Remote Company
• Competitive Compensation
• Stock Options
• Health, Dental, Vision & Disability Coverage
• Unlimited PTO
• Flexibility