Company Overview

Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense. Its powerful, award-winning Validus platform is easy to deploy, customize and operate across equities, options, futures, foreign exchange (FX), fixed income and digital asset markets. Validus is proven in the most complex, high-volume and real-time environments of Eventus’ rapidly growing client base, including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.

Positions (3)

1. Level 1 Support – APAC (ideally located in Singapore, Hong Kong, or Sydney)
2. Level 1 Support – US (ideally located on the East Coast)
3. Level 1 Support – EMEA (ideally located in London or Paris)

Responsibilities

• Serve as the first point of contact for customers in the region applying for seeking technical assistance via email, chat, or ticketing system
• Troubleshoot and resolve basic technical issues related to Eventus products and services
• Escalate unresolved issues to Level 2 Support or other internal teams as necessary
• Document and track customer issues, solutions, and resolutions using the internal ticketing system
• Provide clear and concise instructions to customers to guide them through troubleshooting steps
• Monitor system alerts and respond proactively to potential issues
• Collaborate with internal teams to identify recurring issues and suggest improvements to processes and documentation
• Assist in creating and maintaining knowledge base articles to enhance self-service support options for customers
• Ensure a high level of customer satisfaction through prompt and professional communication
• Participate in regular training and upskilling to stay current with Eventus products and industry trends

Required Qualifications

• 1+ years’ experience in capital markets at a bank, exchange, brokerage or similar or at a fintech supporting these clients
• Ideally regionally located near financial market centers (see cities noted above)

Qualifications

• Previous experience in technical support, help desk, or customer service role
• Strong troubleshooting skills and ability to analyze and resolve technical issues
• Familiarity with ticketing systems and remote troubleshooting tools
• Basic understanding of software, networking, or financial technology solutions is a plus
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work in a fast-paced environment
• Strong attention to detail and a proactive approach to problem-solving
• Willingness to learn and adapt to new technologies and processes
• Experience working within the US and understanding of local market requirements is a plus

Benefits & Perks

• Fully Remote Company
• Competitive Compensation
• Stock Options
• Health, Dental, Vision & Disability Coverage
• Unlimited PTO
• Flexibility