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Services Consultant (Legal Ops)

LinkSquares

LinkSquares

This job is no longer accepting applications

See open jobs at LinkSquares.
Legal, Operations
Boston, MA, USA
Posted on Monday, December 11, 2023

LinkSquares has an incredible opportunity for a Services Consultant to join the growing Services Team at one of the premier companies in the legal tech space. The successful candidate will be a core member of a growing team and will guide and support customers through technology adoption and transformation. If you love the intersection of legal ops and technology, this is the position for you.

LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston. We’ve built an end-to-end AI-powered Contract Lifecycle Management (CLM) SaaS product suite used by some of the world's most prominent companies (Fitbit, Igloo, DraftKings, Cogito, and even the Boston Celtics).

Contracts are the lifeblood of business and power everything from revenue, obligations, financing activities, and reporting. At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal teams save time, cut costs, and improve business outcomes. We are a 300 + person company headquartered in downtown Boston.

Responsibilities:

  • Lead customers’ professional services projects, providing support and guidance to help customers achieve best practice outcomes.
  • Partner with customers to identify, scope and prioritize service project deliverables and timelines.
  • Create and maintain services playbook documentation to ensure alignment and accurate results from services project delivery.
  • Configure and maintain LinkSquares software applications in a customer supportive and enabling manner.
  • Perform, manage and coordinate multiple customer services tasks and engagements simultaneously balancing one-time and recurring activities.
  • Adapt to customer needs through creative problem solving and a thorough knowledge of how LinkSquares systems work.
  • Keep customers up-to-date on service delivery with status reports and status meetings; Facilitate touch points in a timely and professional manner.
  • Collaborate with the rest of the LinkSquares account team to ensure a great customer experience across functions and through the customer lifecycle.
  • Provide services in both onsite and remote capacities based on the needs of the customer.

Requirements:

  • 4+ years of experience reviewing and managing contracts; ideally utilizing CLM software
  • Ideal candidates will have experience in a customer facing role either as a Consultant, Attorney, Paralegal, or Legal Operations Manager.
  • Experience managing and building workflows using a Contract Lifecycle Management (CLM) solution like LinkSquares, Ironclad, Evisort or another comparable CLM system
  • Proficient at using technology in a business environment
  • A team player who is accountable and does what it takes to ensure successful outcomes
  • Exceptional oral and written communication and presentation skills
  • This is a hybrid in-office role working out of our Boston office

Few people have all of the qualifications in a job description, so if your experience is a little different, we still want to hear from you.

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

This job is no longer accepting applications

See open jobs at LinkSquares.