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Professional Services Consultant

LinkSquares

LinkSquares

Sales & Business Development
Boston, MA, USA
Posted on Tuesday, June 11, 2024

LinkSquares has an incredible opportunity for a Services Consultant to join the growing Services Team at one of the premier companies in the legal tech space. The successful candidate will be a core member of a growing team and will guide and support customers through technology.

We are a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston.

Our solutions unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.

Responsibilities:

  • Lead customers’ professional services projects, providing support and guidance to help customers achieve best practice outcomes.
  • Collaborate closely with Clients to identify, scope and prioritize service project objectives and timelines as though you were an integral part of their team.
  • Create and maintain services playbook documentation to ensure alignment and accurate results from services project delivery.
  • Configure and maintain LinkSquares software applications in a customer supportive and enabling manner.
  • Perform, manage and coordinate multiple customer services tasks and engagements simultaneously balancing one-time and recurring activities.
  • Adapt to customer needs through creative problem solving and a thorough knowledge of how LinkSquares systems work.
  • Keep customers up-to-date on service delivery with status reports and status meetings; Facilitate touch points in a timely and professional manner.
  • Collaborate with the rest of the LinkSquares account team to ensure a great customer experience across functions and through the customer lifecycle.
  • Provide services in both onsite and remote capacities based on the needs of the customer.

Requirements:

  • 2+ years of experience reviewing and managing contracts; ideally utilizing CLM software
  • Ideal candidates will have experience in a customer facing role either as a Consultant, Attorney, Paralegal, or Legal Operations Manager.
  • Experience managing and building workflows using a Contract Lifecycle Management (CLM) solution like LinkSquares, Ironclad, Evisort or another comparable CLM system
  • Proficient at using technology in a business environment
  • A team player who is accountable and does what it takes to ensure successful outcomes
  • Exceptional oral and written communication and presentation skills
  • This is a hybrid in-office role working out of our Boston office

Few people have all of the qualifications in a job description, so if your experience is a little different, we still want to hear from you.

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.