LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston.

LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.

We are hiring an Implementation Project Manager to join our Services Team! This position would suit someone who is a detail-oriented Project Manager with a solid technical background/knowledge who enjoys building strong customer relationships while collaborating with internal and external teams.

Responsibilities:

• This client-facing role serves varying stages of the LinkSquares Customer Journey, spanning new customer onboardings, expansions, and professional service projects. New customer onboardings will have a primary focus on strategic and enterprise-level clientele.
• Develop and maintain project plans and timelines based on the project scope, business objectives, and timing requirements.
• Coordinate internal and external resources to ensure deliverables are completed and projects are implemented on time and within scope.
• Communicate effectively and proactively with key stakeholders regarding project status, including roadblocks and high-level project milestone highlights.
• Identify and mitigate any potential project risks while escalating issues to the appropriate parties/stakeholders.
• Lead weekly status meetings, including creating agendas, tracking all notes, feature requests, action items, and client decisions, and providing follow-up where necessary.
• Manage appropriate project documentation within the assigned systems (Rocketlane, JIRA, Confluence, GSuite, etc.).
• Act as the main point of contact for the customer during Implementation.
• Execute on several projects concurrently while balancing competing priorities.
• Participate in process improvement initiatives cross-functionally.

What We Are Looking For:

• 3+ years of prior experience in product Implementation and/or Project Management – customer-facing, ideally within a software firm (SaaS).
• Superior organizational skills, meticulous attention to detail, and the ability to manage competing priorities in a fast-paced environment.
• Self-motivated and self-managed with a high degree of dependability; experience operating independently with the ability to manage up.
• Exceptional written and verbal communication skills, including presenting ideas and suggestions clearly and effectively.
• Strong problem-solving solution-based skills, with the ability to assess a problem quickly, determine to what level it should be escalated, and direct the issue to the correct person(s).
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

This role is hybrid and has a 2-day a week in-office requirement in our Boston HQ.

• Aptitude to quickly gain an understanding of system processes and workflows.
• A willingness to travel onsite, dependent on client scope/deliverable.

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.