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Implementations and Professional Services Associate

LogicGate

LogicGate

Sales & Business Development
United States · Remote
Posted on Thursday, May 11, 2023

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.

Risk is a team sport, and the strongest teams are made up of diverse talent. We’ve worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees’ views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with.

We are proud to have been included as a top workplace by Built In, Crain’s Chicago Business, and the Chicago Tribune.

About the Role

We are seeking a Professional Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, with a focus on their GRC activities.

How you'll spend your time:

  • Provide end-to-end support for post-implementation customer professional service requests including requirements exploration, project management, and solution execution
  • Provide ongoing subject-matter expertise and Risk Cloud product advice to help our customers grow and mature their GRC program, including hands-to-keyboard support within the Risk Cloud platform, Risk Cloud enablement and training, and support with organizational goals and objectives
  • Collaborate cross-functionally with the Implementation, Customer Success, and Sales teams throughout the customer journey
  • Build and maintain strong relationships with customers and become a trusted advisor with a deep understanding of customer pain points and needs
  • Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
  • Conduct highly effective meetings with customers over web conference

We get excited about you if you have:

  • 2+ years of experience in Management Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation/Professional Services, or a similar role with a strong foundation in GRC, Risk Advisory, or Security preferred industries
  • Intermediate technical knowledge working in Excel or a similar product
  • Great people skills and a passion for customer-facing work – the ability to quickly understand your audience and tailor the right message
  • Experience managing concurrent accounts/priorities – organization, time management, and attention to detail Experience working collaboratively and effectively on cross-functional teams
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.

The anticipated base salary range is $75,000- $90,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as candidate's qualifications, skills, competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace.These include: competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, 401k matching, health, vision, and dental insurance, accident and life insurance.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and and annual Continued Education stipend ($1,000 per year per person).

Our Culture

DEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Affinity Groups (BELogicGate, Women in LogicGate, and Pride) to participate in and contribute to conversations that foster a culture of belonging.

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.

Excited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:

  • GRC stands for Governance, Risk, and Compliance
  • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
  • GRC is a huge market and growing fast. It’s a $35 billion industry today, and predicted to grow to $64 billion by 2025. A lot of opportunity!

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace.These include: competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, 401k matching, health, vision, and dental insurance, accident and life insurance.