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Sr. IT Helpdesk Specialist (Chicago)



Chicago, IL, USA
Posted on Tuesday, March 12, 2024

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.

Risk is a team sport, and the strongest teams are made up of diverse talent. We’ve worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees’ views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with.

We are proud to have been included as a top workplace by Built In, Crain’s Chicago Business, and the Chicago Tribune.

About the Role

We are seeking a driven Information Sr. IT Helpdesk Specialist to join our IT team to help drive our onboarding process and triage Tier 1 IT support tickets. Along with supporting our cloud based applications, you will get the opportunity to be hands on and experience our in-office technologies utilizing Zoom Rooms and physical hardware (i.e. issuing out laptops, asset tagging equipment, deploying adaptors etc.). In support of these technologies this role will require in office presence 2- 3 times a week in our River North headquarters in Chicago.

How you’ll spend your time:

  • Drive IT onboarding/offboarding for internal Employees and Contractors through issuing hardware equipment and providing account access
  • Provide IT Orientation to new hires and host troubleshooting sessions
  • Create and/or update Confluence documentation articles regarding common IT issues
  • Update and keep track of assets through our Asset Management System
  • Triage IT support tickets and escalate to internal Tier 2/3 Management teams
  • Basic AV support on-site with Zoom Room technology and basic wifi escalation
  • Identifying patterns, conducting root cause analysis, and developing scalable solutions in creating efficiency
  • Collaborate with application owners for approvals and update documentation as needed
  • Assist our IT team with the resolution of issues across a range of technical products and applications, thinking through scenarios of small problems to potentially identify larger ones.

We get excited about you if you have:

  • 3-5 years working with a technical team either in IT operations, technology implementation, or end-user support
  • 2+ years Gsuite and Mac/Apple technologies
  • 2+ years OKTA (workflows, JIT provisioning, API tokens)
  • OKTA and JAMF Certification a plus
  • SSO/SAML Authentication policies
  • Some knowledge of the following is preferred: JIRA, GCP (Google Cloud Platform), SFDC, AV conference room
  • You are a strong written and verbal communicator, with the desire to understand technical problems and then effectively communicate the path forward to solving them
  • You are able to partner with the Executive team and other leadership to provide exemplary support with a sense of urgency
  • You have a passion for the inner workings of systems and improving processes
  • You have the ability to manage multiple tasks and projects at a time and prioritize them appropriately
  • You have the drive to learn new technologies and continuously improve
  • You are able to dig into and beyond the documentation to understand the limitations and use cases of our internal applications and services
  • You are a team player who is looking for the opportunity to wear "different hats" and pitch in to help beyond your typical job description
  • Must be willing to come into the office at least 2-3 times per week.

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.

The anticipated base salary range for the role is $78,000 - $87,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. These include competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, 401k matching, health, vision, and dental insurance, accident and life insurance.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and access to an annual learning & development budget.

Our Culture

DEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Affinity Groups (BELogicGate, Women in LogicGate, and Pride) to participate in and contribute to conversations that foster a culture of belonging.

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.

Excited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:

  • GRC stands for Governance, Risk, and Compliance
  • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
  • GRC is a huge market and growing fast. It’s a $35 billion industry today, and predicted to grow to $64 billion by 2025. A lot of opportunity!

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace.These include: competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, 401k matching, health, vision, and dental insurance, accident and life insurance.