Staff Customer Success Manager, Enterprise (German Speaker)
Prompt Security
Sales & Business Development, Customer Service
Germany
Posted on Mar 26, 2026
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Customer Success Manager, you will own the post-sales journey for SentinelOne’s largest enterprise accounts, building deep, long-term relationships to drive platform adoption, retention, and measurable customer value. Based remotely in Germany, you will leverage your bilingual fluency (German and English) and strong technical acumen to lead high-stakes strategic conversations, from complex onboarding and health checks to executive-level Quarterly Business Reviews (QBRs). You will act as a proactive advocate and consultant for our most high-value customers, collaborating across global teams and cultures to ensure their security objectives are met and exceeded.
What will you do?
At SentinelOne, our Customer Success team is at the forefront of redefining cybersecurity relationships. This international, collaborative group is renowned for its innovative approach, consistently setting industry benchmarks in customer engagement and satisfaction.
By joining us, you'll be part of a team that values ingenuity, embraces diverse perspectives, and is committed to driving transformative outcomes for our clients. Our culture fosters autonomy, continuous learning, and a shared mission to protect what matters most to our customers.
We also provide a range of benefits to support your success, including:
SentinelOne participates in the E-Verify Program for all U.S. based roles.
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Customer Success Manager, you will own the post-sales journey for SentinelOne’s largest enterprise accounts, building deep, long-term relationships to drive platform adoption, retention, and measurable customer value. Based remotely in Germany, you will leverage your bilingual fluency (German and English) and strong technical acumen to lead high-stakes strategic conversations, from complex onboarding and health checks to executive-level Quarterly Business Reviews (QBRs). You will act as a proactive advocate and consultant for our most high-value customers, collaborating across global teams and cultures to ensure their security objectives are met and exceeded.
What will you do?
- Manage post-sales relationships with a portfolio of 5-15 of our largest customers, serving as their advocate within SentinelOne.
- Collaborate with internal service teams and customers to establish critical goals, onboarding plans, and define success criteria.
- Drive product adoption among key customer stakeholders.
- Engage in tailored customer interactions, including weekly meetings, health checks, Quarterly Business Reviews (QBRs), and roadmap discussions.
- Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators.
- Maintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking.
- Travel 1 to 3 times per quarter as needed.
- Work remotely from your home office in Germany.
- Full professional fluency in both German and English, enabling you to connect seamlessly with a global customer base.
- A truly customer-first mindset, with a passion for building meaningful, trust-based relationships.
- Proven experience managing large-scale Enterprise accounts (20,000+ employees) as a Customer Success Manager.
- A track record of effectively managing customer expectations and consistently delivering high levels of satisfaction.
- Strong technical acumen—able to quickly understand complex challenges and offer impactful, best-practice guidance.
- Exceptional written and verbal communication skills, tailored to a variety of audiences and cultures.
- A natural ability to collaborate across diverse cultural backgrounds with empathy and professionalism.
- Meticulous attention to detail, analytical thinking, and a self-starter attitude that thrives without constant oversight.
- Comfortable juggling multiple priorities in a fast-paced environment, and adaptable to change.
- Bonus points for experience with Totango (or similar Customer Success tools) and Salesforce.
- Even better if you bring a background in cybersecurity or a solid understanding of security concepts and industry terminology.
At SentinelOne, our Customer Success team is at the forefront of redefining cybersecurity relationships. This international, collaborative group is renowned for its innovative approach, consistently setting industry benchmarks in customer engagement and satisfaction.
By joining us, you'll be part of a team that values ingenuity, embraces diverse perspectives, and is committed to driving transformative outcomes for our clients. Our culture fosters autonomy, continuous learning, and a shared mission to protect what matters most to our customers.
We also provide a range of benefits to support your success, including:
- Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
- Comprehensive pension scheme and life insurance
- Work from home allowance to support your everyday needs
- Flexible Time Off policy to recharge when you need it
- Choice of a high-end MacBook or Windows laptop, plus home office setup support
- An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health
- Global gender-neutral parental leave and grandparent leave for life’s important moments
- Access to a confidential Employee Assistance Program offering mental health support
- Full access to LinkedIn Learning, a leading platform for professional development
- Full access to Wellness Coach, a mental well-being and fitness app
- Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program
SentinelOne participates in the E-Verify Program for all U.S. based roles.