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Customer Success Manager

Teikametrics

Teikametrics

Administration
Boston, MA, USA · Remote
Posted on Wednesday, May 8, 2024
ABOUT THE ROLE
We're on the hunt for a dynamic and customer-centric Customer Success Manager to join our team and drive success for our clients. As a pivotal member of our crew, you'll be at the forefront of empowering our customers to unlock the full potential of our cutting-edge technology platform. Your mission? To guide our self-service customers towards advertising greatness on Amazon and Walmart, ensuring they achieve their campaign goals. If you're ready to dive into the fast-paced world of e-commerce advertising and make a real impact, this is the role for you!

HOW YOU'LL SPEND YOUR TIME

  • Assist customers in connecting their Amazon and Walmart accounts to our platform.
  • Lead kickoff calls with new customers to understand their goals, KPIs, and current campaign structures.
  • Collaborate with the customer to rebuild client campaigns within our platform, ensuring they are set up for long-term success.
  • Interface with customers to support inquiries and provide troubleshooting assistance related to platform usage.
  • Provide product training and support to customers, answering questions on how to use our platform effectively.
  • Conduct quarterly check-ins with customers to review performance and provide insights and recommendations.
  • Generate and deliver performance dashboards to clients, highlighting key metrics and campaign performance.
  • Collaborate with the finance team to facilitate billing and invoicing for clients.
  • Create educational content for our Help center to guide customers on strategy and product features.

REQUIREMENTS

  • Bachelor's degree in Marketing, Business, or related field.
  • 3+ years of experience in account management, customer success, or product onboarding roles, preferably in the e-commerce or advertising technology industry.
  • Strong understanding of e-commerce platforms, particularly Amazon and Walmart.
  • Excellent written, verbal communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Analytical mindset with the ability to interpret data and provide actionable insights to clients.
  • Proficiency in using advertising technology platforms and tools is a plus.
WORKING AT TEIKAMETRICS
Join us! We hire talented individuals remotely across the following states: California, Colorado, Connecticut, Florida, Georgia, Idaho, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia & Washington. In addition, we also have remote opportunities in China and India.
More Than Just a Job
Everyone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika:
• Competitive cash
• A robust benefits package effective on day one!
• Generous stock option packages and investment opportunities
• Remote friendly - we hire in 25 states and 3 countries
• Unlimited Paid Vacation Policy
• Flexible work schedule - work when you’re most productive and effective!
ABOUT TEIKAMETRICS
Teikametrics’ AI-powered Marketplace Optimization Platform helps sellers and brand owners maximize their potential on the world’s most valuable marketplaces. Founded in 2015, Teikametrics uses proprietary AI technology to maximize profitability in a simple SaaS interface. Teikametrics optimizes more than $8 billion in GMV across thousands of sellers around the world, with brands including Munchkin, Clarks, Nutribullet, Conair, Nutrafol, and Solo Stove trusting Teikametrics to unlock the full potential of their selling and advertising on Amazon, Walmart, and other marketplaces.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote