Solutions Architect - UK / EMEA
We believe that a blockchain-based global economy can improve the lives of billions of people.
At TRM, we're on a mission to build trust in digital assets, because the promise of crypto is too valuable to be impeded by bad actors. We provide a blockchain intelligence platform to law enforcement, financial institutions, and crypto firms to assist in the detection and prevention of cryptocurrency fraud and financial crime. Our vision is to build a company that can sustainably deliver on our mission for decades to come, enabling consumers to transact safely and securely on the blockchain.
- As a Solutions Architect at TRM Labs, you are responsible for delivering the technical win at client accounts. You will lead the technical pre/post-sales relationship, propose business processes and technical architectures, demonstrate the product, and help them integrate and be successful with the TRM platform. Your success is measured by the results that clients can achieve with the TRM platform.
The impact you’ll have here:
- Lead the end-to-end delivery of TRM solutions to clients: understand client requirements, design new business processes, customize the TRM platform, drive integration with TRM APIs, and conduct testing and training to maximize client impact
- Lead technical discovery calls with prospects and clients to understand and document client requirements
- Present TRM's APIs to clients to help them understand implementation requirements and timelines
- Create resources that clients need to integrate successfully with TRM APIs including API docs, reference architectures, and reference implementations
- Own the relationships with technical counterparts and help them solve any issues that arise during integration
- Stay up-to-date on the latest product features, dependencies, and architecture to effectively map TRM solutions to client requirements
- Assess and synthesize client needs that arise during implementation to inform product roadmap
What we’re looking for:
- 5+ years of pre-and post-sales experience, either as a sales engineer, solutions engineer/architect, customer success engineer, or a consultant
- Strong empathy and customer orientation. You are able to demonstrate technical concepts to technical and non-technical audiences, build value with end users, and drive solutions over the line
- Experience working with engineers and project managers on the implementation, testing, and customization of API-based SaaS products
- In-depth understanding of APIs, databases, and developer tools
- Experience in Enterprise SaaS, data analytics, payments, and/or ML/AI technologies
- Exceptional ability to structure problems and identify the most critical issues to prioritize
- High degree of initiative and attention to detail, including completing multiple tasks simultaneously and functioning with minimal supervision
- Previous software development experience in backend web development preferred
Culture at TRM isn't a buzzword; it's our daily ethos. Our culture is defined by how we make decisions, how we execute, and how we treat each other. We've distilled our culture into 18 leadership principles, grouped into three categories:
- Impact-Oriented Trailblazer: When making decisions, we put customers first, use 80/20 to drive speed & focus, and adapt quickly to new information.
- Master Craftsperson: In execution, we prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague: As teammates, we value humility, candor, and a one-team mindset.
Building a Career
Joining TRM means being part of a mission-driven team. Our diverse team comprises industry leaders, from crypto experts to machine learning pioneers. At TRM, you'll experience:
- Purpose and Mission: Your work has real-world impact, from disrupting terrorist networks to returning stolen funds.
- Inspiring Colleagues: Collaborate with industry leaders and learn something new daily.
- Personal Growth: We're not just using technology; we're inventing it and taking category-defining products to market.
Being part of TRM means embracing:
Remote First: Our headquarters is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding.
Asynchronous Communication: Clear communication is key in our decentralized setup. With team members in various time zones, we've mastered asynchronous communication with tools like Slack, Loom, and voice notes. We document meetings and decisions, promoting transparency and efficiency.
High Ownership: Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact. While there's no strict clocking in or out, we expect team members to be available for meetings during standard working hours in their country, balancing personal schedules and team needs.
TRM Speed: Our customers rely on TRM in active investigations — from cyberattacks to terrorist financing. We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback, ensuring we're always moving forward and adapting to changes.
Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.
Benefits and Perks
At TRM, we know that supporting our team members can take many forms. Our goal is to enable you to care for yourself, your family, and your community while eliminating stress through our diverse and curated benefits package for full-time employees.
- Remote-first work environment
- Regular team off-sites and retreats
- Competitive salaries and stock options
- Premium health, dental, and vision insurance
- FSA, HSA, and 401K programs
- Life & disability coverage
- Generous paid time for vacation, volunteering, sick leave, and parental leave
- Fitness, co-working, and home office reimbursements
- Fertility, professional coaching, and mental health resources
Considering TRM? You're not just joining a company; you're joining a mission. Work alongside diverse, globally-minded colleagues and make a positive impact daily. We hope to have you on board as we strive for a safer financial system for all.
We encourage you to reach out even if your experience doesn't precisely match the job description. Do not worry about picking exactly the right job; we can always explore other options after starting the conversation. Your passion and interests will set you apart, especially if your background or career is unconventional. Join us!